Wype · Montréal, QC
Refund & satisfaction policy
Last updated 29 September 2026
This page explains what happens if you cancel a booking, or if you are not happy with a clean. It applies to Wype bookings paid by card in Montréal, Québec. Corporate monthly invoices are adjusted on your statement instead of a card refund.
Satisfaction guarantee
If you are not satisfied with your clean, contact us within 24 hours of the completed job and we will make it right. That may mean a re-clean at no extra charge, a partial refund, or a full refund — depending on what went wrong and what we can verify (including completion photos and your notes). Reach us from your booking in the app, or email support@wype.app with your booking address and what was missed.
Cancellation refunds
If you cancel a paid booking before it starts, refunds follow how much notice you give (hours before the scheduled start):
- 48 hours or more — full refund
- 24 to under 48 hours — 50% refund
- Under 24 hours — no refund
You can cancel from the booking screen in the Wype app. Approved refunds are processed through Stripe and usually appear on your statement within a few business days.
Wype or cleaner cancellations
If we (or your assigned cleaner) cancel a booking we cannot fulfill, you receive a full refund of amounts paid for that visit, or we reschedule at your choice when available.
What is not covered
We do not refund for work outside the agreed scope, access issues (locked doors, missing keys, pets not secured as noted), or damage claims that belong under insurance rather than a booking refund. Nothing here limits rights you have under Québec consumer protection law.